Customer-input worksheet

Accessible Information Business-Case Worksheet

A fact-based worksheet for connecting access barriers to human impact, service performance, operating cost, risk, and measurable outcomes.

For: Executive sponsors, finance, operations, accessibility
Decision this supports: What value would a successful first workflow create?
Format: 15 minute working session

Describe the access moment

Information, service, or transaction: Space for customer-provided information
People who depend on it: Space for customer-provided information
What they need to understand or complete: Space for customer-provided information
Current barrier or failure point: Space for customer-provided information
Consequence when access fails: Space for customer-provided information
Current workaround or support path: Space for customer-provided information

Monthly pages, documents, forms, or communications: Space for customer-provided information
People or transactions potentially affected: Space for customer-provided information
Alternate-format requests or accessibility complaints: Space for customer-provided information
Average staff time per manual request or escalation: Space for customer-provided information
Average delay before accessible information is available: Space for customer-provided information
Rework, vendor, legal, support, or remediation costs already measured: Space for customer-provided information

The result we need to prove: Space for customer-provided information
The evidence we’ll accept: Space for customer-provided information
The investment and operating assumptions to validate: Space for customer-provided information
The person authorized to approve the next step: Space for customer-provided information